To make sure you practice the 10 steps outlined last week, try this listening exercise.
Listening Skills Exercise: Summarize, Summarize, Summarize!
For at least one week, at the end of every conversation in which information is exchanged, conclude with a summary statement. In conversations that result in agreements about future obligations or activities, summarizing will not only ensure accurate follow-through, it will feel perfectly natural. In conversations that do not include agreements, if summarizing feels awkward just explain that you are doing it as an exercise.
This Tip of the Week comes from Allison, Menlo Park Toastmasters member.